5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality management processes.
Safety guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your guards. In most instances they probably are, but it’s important to implement a system of verification and quality management to make sure that problems connected with the deficiency of doing these jobs don’t begin to happen.
In this guide we will discuss five (5) easy steps to improving your safety guard service and attaining what you picture as your ideal keyholding.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security company and inquire does it look adequate.
It is also the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display whether the guard is a fantastic match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal on what to expect from that guard and it provides you a chance to ask another guard if you feel that it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned land is not quite as complete. We call the orientation to the assigned land”Website Specific Training”. Learn What your website specific training resembles:
• Does it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double bank? (Double banks is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
Determine the answer to every one of the questions and make sure that they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes into preparing a guard to work in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their job is not significant and they begin to see themselves as not as a region of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the two methods of remote oversight that prove most effective are:
In case your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your premises. These tracking systems permit the security guard business to track the time and log the activity of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the safety guard company provides a way of making sure that each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is happening with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure that they know their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident that the consultant is not actually a security guard business. If that’s the case, your audit is guaranteed to develop problems with your existing security guard business.